Help Center

All prices in our webshop are in Euro and exclusive of delivery costs and the statutory VAT. In the checkout and on the order confirmation and invoice, the sales tax is mentioned in addition to the total order amount.

You can not pay in an other currency.

We deliver in Germany, the Netherlands and Belgium.

Any order delivered in the Netherlands or Belgium:
- 1 package - will be charged with € 15.00 handling & delivery costs.
- 1 pallet - is charged with € 25.00 handling & delivery costs.
- 2 pallets - will be charged with € 50.00 handling & delivery costs.
- 3 or more pallets - will be charged with € 75.00 handling & delivery costs.
- Every order with an order amount from € 350.00 is delivered free of charge (without handling & delivery costs).

Any order delivered in Germany with zip code 40000 to 53999:
- 1 package - will be charged with € 15.00 handling & delivery costs.
- 1 pallet - is charged with € 25.00 handling & delivery costs.
- 2 pallets - will be charged with € 50.00 handling & delivery costs.
- 3 or more pallets - will be charged with € 75.00 handling & delivery costs.
- Every order with an order amount from € 750.00 is delivered free of charge (without handling & delivery costs).

Any order delivered in Germany with the other zip codes:
- prices on request.

Products are combined per order to a total order amount. In the cash register (checkout) the associated handling & delivery costs are calculated based on the country and zip code.

An additional surcharge will be charged for delivery to the Wadden Islands or areas that can only be reached by ferry (delivery & costs on request only).

All prices mentioned are exclusive of VAT.

We offer the following payment options:

PayPal
- You need an account with PayPal, a US-based company, operates an online payment system under his own brand.

Sofortüberweisung
- With the payment service of Sofortüberweisung, the transfer can be carried out online and immediately with just a few clicks. All data is processed securely via the payment provider.

Giropay
- You only need an account with a bank that supports giropay. These include Postbank, almost all Sparkassen, Volks- und Raiffeisenbanken, DKB, MLP-Bank, Merkur Bank, Cronbank, Bankhaus Ellwanger & Geiger, Bank Schilling & Co, CVW Privatbank AG, GLS-Gemeinbank, numerous PSD banks and other financial institutions.

iDEAL
- iDEAL is a standard payment method for our Dutch customers. It enables secure online payments directly between bank accounts.

Bancontact
- Bancontact is a standard payment method for our Belgian customers. It enables secure online payments directly between bank accounts.

We can also offer the following options:

Prepayment
- We send you an invoice with a payment term of 8 days net. If we have received your payment, the order will be shipped within 2 working days.

Purchase on account
- After delivery we send you an invoice with a payment term of 14 days net. (With this selection, a credit check is performed)

All prices on our website are exclusive of delivery costs and the statutory VAT.

Our logistic carrier also takes care of our complete warehousing. Depending on the product and stock, products can also be sent directly from our partners via dropshipping.

Collection is not possible for logistical reasons.